Complaints and appeals
For Appeal against editorial decisions
If the authors disagree with the editorial decision on their manuscripts, they have a right to appeal.
Authors who wish to appeal an editorial decision should contact the Editor-in-Chief (firstname.lastname@example.org)of the JAMES journal. In such cases, the Editor-in-Chief will review the manuscript, editorial and peer reviewers comments and give his/her decision for accepting or rejecting a manuscript. Editor-in-Chief may, if so required, send the manuscript to a new handling editor for a fresh editorial review and to new referees for peer review. Decision of the Editor-in-Chief in such case will be final.
Editorial Matters: For complaints related to policies, procedures, editorial content and actions of the editorial staff:
How to make a complaint:
The procedure to make a complaint is easy. The complaint about Editorial matter can be stated by email. Ideally the complaint should be made to the person with whom the complainant is in regular contact for the matter being complained about. If it is not appropriate or possible to complain to the contact person, please email to: Managing Editor (email@example.com)
Complaints Handling Policy (Escalation Procedures)
The complaints will be resolved by the person to whom they are made. If the person to whom the complaint is made is not able to deal with the complaint, he or she will refer it to the Editor-in-Chief (firstname.lastname@example.org).
The Deputy Editor-in-Chief (email@example.com) will resolve the complaint. If the complaint cannot be resolved by the Deputy Editor-in-Chief, it will be referred to the Editor-in-Chief.
For all matters related to the policies, procedures, editorial content and actions of the editorial staff, the decision of the Editor-in-Chief will be final. If the Editor-in-Chief is unavailable for any reason, the complaint will be referred to the Managing Editor of Edorium Journals.
All efforts will be made to resolve the complaint as quickly as possible. In some cases, delay in complaint resolution may occur if a response from any third person or organization is required. Until the complaint is resolved, a complaint resolution update will be provided to the complainant, every two weeks, until the complaint is finally resolved.
Non-Editorial Matters: Complaints related to Edorium Journals except as given in section I and II above, can be made to: firstname.lastname@example.org
Complaints about matters related to Edorium Journals but which are not related to policies, procedures, actions of the editorial staff and editorial content can be made to: email@example.com
All complaints will be acknowledged within three working days.